Frequently Asked Questions

Rentals are reserved and paid for through our Prop House website. You select by item, and select a rental period for each item in increments of 1 week. The price of the full rental period must be paid in advance, and you will be required to read and sign our Props Rental Agreement when checking out.

Housing Works rental periods are in increments of 1 week (7days). Unfortunately- we do not offer rental for periods of less than 1 week. Rental periods begin and start with start of business hours on the scheduled pick-up date. There is no rate change for orders returned before the scheduled due date or returned within 24 hours.

You will be given the option to select how many weeks you want to rent each item during check-out. We do not rent out partial weeks. Items must be returned by 3:30PM on the last day of the rental period. Late returns will be subject to a $50 per day, per item fee.

Housing Works honors tax exempt status- and will not collect taxes on orders upon receipt of your valid New York Tax Exempt Certificate. Tax Exempt Certificates must be submitted online via email to prophouse@housingworks.org prior to placing your order.

Housing Works does not offer delivery services. Customers will be responsible for arrangement of pick up and return delivery of props. In order for us to keep our costs down and provide great rental prices items will not be wrapped or packaged- you or your mover will need to wrap items for collection and return.

All items may be picked up by appointment during our business hours of 9AM – 3:30PM at our warehouse at 48-49 35th St, Long Island City, NY 11101. Please email prophouse@housingworks.org to schedule your pick-up.

All customers will need to create an account before renting any props. The account works for both www.prophouse.housingworks.org and www.shop@housingworks.org

All transactions must be completed online. Housing Works accepts credit cards through PayPal as payment for rental orders. All orders must be paid in full before being released for pick-up.

Payment is non-refundable once an order is finalized and Housing Works releases props to the custody of the client, their agents, or employees.

Items on our website, as with the items in our stores, come from people just like you. We depend on your donations to keep us going. Learn more about donating to Housing Works Thrift Shops.

Gift cards are redeemable at all 12 Housing Works Thrift Shops and the Housing Works Bookstore Cafe, but they are not redeemable for online purchases at ShopHousingWorks.com. Gift cards purchased online will be sent to the shipping address provided at checkout.

All of the proceeds from our online sales go toward providing housing, healthcare, and supportive services to homeless New Yorkers who are affected by HIV/AIDS. Learn more about Housing Works.

Everything on our website has been inspected for flaws and damage. There will be no unmentioned flaws. Common or minute signs of gentle use may not be included in the descriptions. Items are not officially appraised, certified, or authenticated. Our vintage and authenticity commentary is accurate to the best of our knowledge, but we cannot guarantee that it is 100% factual. All measurements are approximate.

Terms and Conditions

Unless otherwise stated, all items are used. We have tried to provide the maximum amount of information regarding physical condition to the best of our knowledge. Please take the time to carefully read the description before bidding. We do our best to proofread all posting prior to an auction opening, but we make mistakes from time to time. Please email shop@housingworks.org or call (718) 786-3516 if you feel an item has a description mistake or if you purchased an item that you feel was not described properly on the site.


Please complete your account information correctly, incomplete or false account information (e.g. undeliverable email addresses or incorrect phone numbers) will be disabled. Items must be paid for within 48 hours of the end of the auction. After 48 hours without payment, the item may be offered to the next highest bidder. Bidders who repeatedly fail to pay for items will be prevented from placing any future bids. Items being picked up must be removed from the store within 48 hours of closing. Items that have been paid for but not picked up within 48 hours may be offered to the next bidder. No refunds will be offered for paid items that are not picked up.

We are happy to provide pickup extensions (but not payment extensions) on occasion. Please contact us at shop@housingworks.org or (718) 786-3516 to request an extension. You are also invited to call the stores directly and speak with a manager regarding pickup extensions.

We will not be responsible for errors or failures to execute bids placed on the internet, including, without limitation, errors or failures caused by (i) a loss of internet connection by either party for whatever reason; (ii) a breakdown or problems with the online bidding software and/or (iii) a breakdown or problems with your internet connection, computer or system.

Shipping
All items are located in the New York City area. We will ship any item that's shippable via FedEx Home Delivery service. Please allow up to 14 business days for delivery. Orders will not be combined after payment is received. If you want multiple items shipped together, they must all be paid for in one transaction. For more information, please review our shipping policy in the FAQs.

Pickup
Furniture and some larger items are not available for shipping. Please check the item's page to determine whether the item is shippable. If the item is posted as “pick-up only,” the buyer is responsible for having it removed from the store within 48 hours of the auction's closing. Housing Works does not provide local delivery or moving services. Items can be paid for and picked up at the store location that hosted the auctions. Items cannot be transferred between shops for pickup.